1. Scope of This Policy

DigiMart Shop sells digital products, including 3D printable files and related design assets. Unless a product listing expressly states otherwise, purchases provide access to digital files rather than physical 3D-printed objects or shipped goods.

This policy applies to refund requests for purchases made through digimart.website. All requests are reviewed according to the circumstances of the order, the information available, applicable store policies, and mandatory consumer protection laws.

2. Digital Products and Refund Eligibility

Because digital products can be delivered electronically and may be downloaded or accessed shortly after purchase, refund requests are assessed individually. A digital purchase is not automatically eligible or ineligible for a refund solely because it is a downloadable product.

We will consider the nature of the issue, whether the product was delivered, whether the supplied files match the product description, and any applicable legal rights or payment provider requirements.

3. Situations Requiring Individual Review

Some issues may depend on the specific product, license, order status, or circumstances of use. These may include:

• Accidentally purchasing the wrong model or selecting an unsuitable file format.
• Finding that a file requires compatible software or additional preparation.
• Experiencing print-quality issues related to printer calibration, slicing settings, materials, or equipment.
• Requesting a refund after downloading or using digital files.
• Reporting a misunderstanding about license terms or permitted commercial use.

These circumstances are not automatically treated as grounds for approval or rejection. We will consider the available evidence, the product information shown at purchase, applicable law, and any relevant rights that cannot be waived.

4. Issues That May Not Qualify for a Refund

A refund may not be available in some circumstances, subject to applicable law and the specific facts of the order. Examples may include:

• A change of preference after the purchased digital product has been accurately delivered and made available, where no legal or policy-based refund entitlement applies.
• Difficulty using a file because the customer's software, printer, hardware, or workflow does not support the stated format or requirements.
• Unsatisfactory physical print results caused by settings, materials, calibration, or other factors unrelated to a defect in the supplied digital file.
• A request based on rights or features that were not included in the product description or applicable license.
• An inability to demonstrate the reported issue after reasonable review, where the relevant circumstances and applicable rules permit refusal.

5. How to Request a Refund

If you believe your order qualifies for a refund or requires investigation, submit a request through the contact page and include the following information:

1. Your order number and the email address used for the purchase.
2. The name of the digital product involved.
3. A clear explanation of the problem and when it occurred.
4. Relevant screenshots or error messages, if available and safe to share.
5. Transaction information sufficient to identify the payment, without sharing passwords or full payment card details.

Providing complete information can help us identify the transaction and assess the issue. We may request additional reasonable details if necessary to verify the order or understand the problem.

6. Review and Resolution Process

After receiving a refund request, we will review the order details and the reason for the request. Depending on the circumstances, the review may include checking payment status, download availability, product files, the product listing, and relevant communications.

Where appropriate, we may first offer a practical solution, such as restoring access to a download or addressing a verified file issue. This does not remove any refund rights that apply under the law or the terms governing the purchase.

We aim to handle requests fairly and within a reasonable period. The time needed to investigate or complete a refund may depend on the complexity of the issue and the payment provider's procedures.

7. Approved Refunds and Payment Processing

Where a refund is approved, it will generally be processed through the original payment method where supported and appropriate, subject to payment provider procedures and applicable law.

The time it takes for refunded funds to appear in an account may vary depending on the payment provider, financial institution, and payment method. DigiMart Shop cannot guarantee the exact posting time controlled by a third party.

If the original payment method is no longer available or cannot accept the refund, we may need to review the available lawful alternatives with the customer and relevant payment provider.

8. PayPal Payments and Disputes

If you paid through PayPal, the transaction may also be subject to PayPal's applicable terms, buyer protection conditions, and dispute resolution procedures.

If you notice an unauthorized transaction or a payment issue, notify the relevant payment provider promptly where appropriate. Please provide accurate information when contacting DigiMart Shop or a payment provider about an order.

This policy does not replace any applicable payment provider process and does not restrict rights available under PayPal's terms or applicable law.

9. Unauthorized Payments and Fraud Prevention

If you believe a payment was made without your authorization, contact your payment provider and notify us through the website so the transaction can be reviewed.

We may request reasonable order-related information to help identify a transaction, investigate suspected fraud, and protect customers. We will not ask you to provide your account password or full payment card security details through ordinary email or a contact form.

10. Digital Downloads and Access After a Refund

If a refund is issued, any continued access to the relevant files and any applicable license rights will be handled according to the product terms, the circumstances of the refund, and applicable law.

Customers must not misrepresent a transaction, make knowingly false claims, or use the refund process to obtain digital products without paying for them. This does not prevent customers from making genuine complaints or exercising their lawful rights.

11. No Guaranteed Printing Results

Digital 3D models can produce different results depending on the printer, material, slicer, orientation, supports, calibration, and operating conditions. Unless a product listing expressly states otherwise, we do not guarantee a particular physical print result for every setup.

If you believe the digital file itself is defective or materially inconsistent with its description, please explain the issue so it can be reviewed separately from printing variables.

12. Changes to This Refund Policy

DigiMart Shop may update this Refund Policy to reflect changes in products, digital delivery procedures, payment services, or legal requirements. The current version will be published on this page.

Policy changes will apply as permitted by applicable law and will not remove mandatory rights that apply to a customer's purchase.

13. Contact About a Refund Request

To request a refund review or report a problem with a digital purchase, use the contact page and include the relevant order details. Please avoid sending sensitive payment credentials or account passwords.