1. Digital Products, Not Physical Shipments

DigiMart Shop specializes in digital 3D printing files. Unless a product listing explicitly states otherwise, purchases do not include a physical 3D-printed object, printed prototype, or shipped package.

Digital products may include STL files or other file formats specifically identified on the relevant product page. Please review each listing before purchasing to confirm the included files, supported formats, design details, and any stated usage conditions.

2. How Digital Delivery Works

3. Delivery Time and Processing

Digital products do not require physical shipping, postage, or courier delivery. Access is provided electronically after the order has been processed and the payment has been confirmed.

Actual access time may vary depending on payment verification, order processing, technical availability, and the delivery method configured for the product. If a download link or delivery instruction is not available after your order is confirmed, please use the contact page for assistance.

4. Downloading and Saving Your Files

Once your files are available, we recommend downloading them promptly and saving a backup copy on your own device or storage service.

• Use a stable internet connection when downloading digital files.
• Check the file extension and compatibility with your 3D modeling, slicing, or printing software.
• Keep your order confirmation and relevant purchase details for reference.
• Review any included instructions before preparing a model for 3D printing.

Software compatibility, slicing settings, printer calibration, material selection, and final print quality may vary depending on your equipment and workflow.

5. Download Issues and Missing Files

If you cannot access a purchased digital product, first check your order status, payment confirmation, account order details, and any delivery email. Also check your spam, junk, or promotions folders if email delivery is indicated for your order.

If the files remain unavailable, contact DigiMart Shop through the contact page and provide your order number, the email address used for the purchase, and a brief description of the issue. Do not send payment card details or account passwords.

We will review the information provided and determine the appropriate next steps based on the order and the nature of the delivery issue.

6. File Formats and Product Information

Each product listing should be reviewed carefully before purchase. Available file formats, model dimensions, intended uses, included components, and any printing or assembly notes may differ between products.

Unless expressly stated in the listing, DigiMart Shop does not guarantee that every file will work with every printer, slicer, CAD application, or operating system. Customers are responsible for checking the stated requirements and ensuring that their equipment and software support the purchased files.

7. Digital Product Licensing

Downloading a 3D model does not automatically grant unrestricted rights to redistribute, resell, share, or commercially exploit the original digital files. Usage rights depend on the license or terms stated on the applicable product page.

Please review the product-specific license before using a file for personal projects, commercial production, or distribution of physical prints. If the permitted use is unclear, request clarification before proceeding.

8. Cancellations, Refunds, and Delivery Problems

Digital delivery and refund eligibility are separate matters. Any request relating to cancellation, refunds, duplicate charges, inaccessible files, or products that do not match their descriptions will be reviewed in accordance with the applicable store policies and relevant consumer protection requirements.

If a delivery issue occurs, please contact us with your order details so the issue can be assessed. This Delivery Policy does not replace the store's applicable refund or cancellation policy.

9. Delivery Availability and Technical Limitations

Electronic access depends on the availability of the website, delivery systems, email services, and your internet connection. Temporary maintenance, service interruptions, security checks, or technical problems may affect access.

If a temporary issue prevents access to a purchased file, contact us so we can review the situation and determine an appropriate resolution. We do not represent that digital delivery systems will remain uninterrupted at all times.

10. Policy Updates

DigiMart Shop may update this Delivery Policy when its digital delivery processes, products, or operational requirements change. The version published on this page applies subject to applicable law and any mandatory rights customers may have.